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Shipping

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping you choose, shipping date estimates may appear on the shipping quotes page.

Below is general shipping carrier information:

First-Class Mail
First-Class Mail is a fast and affordable service for small orders weighing up to 13 oz. Domestic delivery is within 3 days or less. Our first-class service includes tracking.

Priority Mail Flat Rate Boxes & Envelopes
This low priced shipping option is available for orders that fit into the USPS Priority Mail boxes and envelopes. Domestic shipments are fully trackable and we offer free delivery confirmation. Insurance is an additional charge, and you have to request this service and we will provide you with the price.

Express Mail
Express Mail is the USPS' fastest service for time sensitive orders. Guaranteed overnight delivery to most locations - even Sundays and holidays. This shipping option offers free tracking and insurance up to $100.

Customs and import taxes 
Buyers are responsible for any customs and import taxes that may apply. International shipping may take up to one month before passing through customs and unfortunately this is beyond our control. We do not assume responsibility for compensation of returned packages lost in transit without proof of delivery to Diva Dog.
 
Lost or Stolen Packages:
Diva Dog does not issue refunds for packages that are lost or stolen.
 

Visit UPS for more information including FedEx international shipping deadlines.

 

For more information on UPS's policies click on this link: UPS.com